Refund policy

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will determine if your returned item is eligible for a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will receive an email notification of the refund. If your return is not eligible for a refund we will reach out via the provided contact information.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@blackfootriver.com.

Sale items
Only regular priced items may be refunded, unfortunately discounted items cannot be refunded or exchanged.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@blackfootriver.com and send your item to: Blackfoot River Outfitters 275 N Russell St, Missoula, MT, 59801, United States.

Return Shipping

We will send the buyer a pre-paid return shipping label only if the return is the result of an error on our end. If the return is a result of an error on the buyer's side (ordered wrong size, color, incorrect fit, etc.) the buyer will be responsible for return shipping. To begin a refund send us an email at orders@blackfootriver.com and send your item to: Blackfoot River Outfitters 275 N Russell St, Missoula, MT, 59801, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Trips

A 50% deposit is required to secure a reservation within 7 days of booking.  The balance is due 30 days prior to the start of the trip. Deposits are fully refundable (less a $100 processing fee) if the cancelation is received prior to 90 days of the arrival date. Cancelations within 90-30 days of arrival, the deposit is non-refundable. Cancelations made within 30 days of arrival receive no refunds.  Requests to move a scheduled trip date are the same as canceling and re-booking.  Out of necessity to secure guides, permits and lodging well in advance, we make no exceptions to our cancelation policy.  Montana weather is often variable, trips are not canceled due to adverse weather conditions.  We strongly recommend you to purchase trip insurance.  We partner with Global Rescue to offer this.  Global Rescue’s Signature Travel and Signature Plus (Cancel for any Reason) Insurance allows you insure all of your expenses and covers all activities.  While a Signature Travel Insurance policy can be purchased at any time, purchasing a policy within 20 days of making your initial trips deposit gives you the widest range of policy options specifically to cancel for any reason.  Purchase a policy here